Client Comments - RMC Vanguard Mortgage Corporation - Conventional Loan and mortgages - Home Improvement - Mortgage Lender in Texas - Houston, Dallas, Austin, San Antonio

Hello John, The refi loan process is behind me and the loan has been finalized. I want you to know I am very grateful for all the guidance and assistance you provided me through the entire process. You were very patient with me when I asked dumb questions, and kept in touch the entire way. In the past when I refinanced it was always with someone face to face, so I was a tiny bit leary at first working with a stranger I could not see. But you gradually dispelled all my doubts as we progressed in our dealings. I developed a sense that you really were looking out for me and getting me into the right type of mortgage. I will keep your name and data in my file, in case I should refi again in 5 yrs. One never knows what the future holds, and I just might not be ready to sell this house and move on. John, I sincerely mean it when I say THANK YOU. Elena R
Elena R
Lakewood , Colorado
Date Submitted: September 02, 2008
John, I just wanted to take an opportunity to thank you for making the mortgage process so easy. I started out the mortgage process with a loan officer at the local branch of my bank. He was very helpful in answering all of my questions and pre-qualified me for the loan I was looking for. I liked the face-to-face approach. When I asked him how competitive their rates were he said that they would match rates from anyone. That answer ultimately cost his bank the business. When I finally had a contract on a house I gave him a copy and he gave me an 800 number to call in order to continue the process. I then went to LendingTree to see what the competitive rates were. After narrowing to just few lenders and getting GFEs from them, I called the 800 number of my bank. After four levels of automation I spoke to a human who was able to acknowledge receipt of my contract. He told me that a loan officer would call me back that evening or the next day. I explained that I had an aggressive closing date and inquired as to their quickest turn around and was told that 25 to 30 days was their typical turn around. After consulting with you and the other LendingTree lenders, I learned that my closing date was very doable. Needless to say, I was very disappointed in the bank that I have been doing business with for over 31 years. They started out well with a very personal treatment but between being shoved into their automated impersonal process and making me shop for the best rate and terms instead of offering it to a 31 year customer, Id had enough. Your approach of immediately following up with a personal email and phone call literally moments after I applied to LendingTree was just right. You were quick to answer my questions and the transmission of all the docs over email made the entire process very smooth and convenient. I was pleased with your very competitive rates and terms as well. Even a tropical storm over you at the beginning of the process and one over me at the ends of the process did not seem to slow the process down at all. The closing went smoothly and I am now moving into my new house. I will certainly come back to you the next time I need a mortgage and will recommend you to anyone I find in need of one. It has been a sincere pleasure doing business with you. Thanks again. Warmest regards, Jonathan E
Jonathan E
FL
Date Submitted: August 27, 2008
Hello Emily, Thanks again for all of your hard work making our loan process go smooth. We are pleased with the mortgage product and superior service we received from RMC Vanguard - and we love our new house. Best Regards, Mark & Julie L
Mark L
Poway , CA
Date Submitted: August 20, 2008
Dear Jim, I've written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: "I talked to at least 20 loan officers in the process of buying our first home. Jim was very quick to respond to my inquiries and patient with all my questions. The thing I like most about him, or the mortgage company he is working with, is that the loan process is very transparent. All the fees were showed on the first Good Faith Estimate and nothing was hidden from me. I have never met Jim personally, but the mortgage process was very smooth and successful. I did work with another loan officer from the same company briefly before working with Jim. My experience was totally not good with that loan officer. I highly recommend Jim as a loan officer." Service Category: Loan Officer Year first hired: 2,008 Top Qualities: Great Results, Personable, Expert
Pu-Shih C - "Daniel"
Denton , TX
Date Submitted: August 08, 2008
Thanks John you have been most helpful and the experience has also been very smooth and painless. Patti
Patricia E
Rancho Palos Verdes , California
Date Submitted: August 07, 2008

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